OrthoTrac: eServices - Pending Credit Card Authorizations

Document created by tshaw Employee on Oct 5, 2016
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Symptom:

When attempting to settle a credit card batch the following message is presented: There are pending credit card authorizations. Would you like to attempt to authorize these transactions now?

 

Solution:

1. Click YES on the pending credit card authorization message.

 

2. Select the payment and then click the Manual button.

 

3. Click YES to the warning message.

 

4. Enter the authorization number 12345 and click OK.

 

5. Click YES to the settlement message.

 

6. In the settlement, select the payment with the 12345 authorization number and click the Manual button.

 

7. Click YES to the warning message.

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