Error: (Charting: You are Attempting to Edit Charting Data on a Computer That has the Date/Time Setting That is...)

Document created by prcarter Employee on Oct 21, 2016
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Issue:

When opening Charting in OrthoTrac the following error is presented:

 

Solution:

This can be caused by the actual date and time being incorrect on the workstation.  Please carefully check the date and time settings.  If they are incorrect, correct the date and time settings and exit and restart OrthoTrac.  The problem should be resolved.

 

If the date and time are correct on the workstation, this indicates that the date and time had been wrong at some point on one of the PCs in the office, and Treatment Card entries were posted with a future date and time. OrthoTrac Support will need to correct this issue.  Before contacting Support, please check the date and time on ALL workstations in the office and correct if necessary, as this will need to be done before Support can correct the problem.

 

OrthoTrac Support can be reached via phone at 866-722-2567 or via email at OrthoTracSupport@carestream.com  .

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