The Patient's Dentist (Doctor) is Not Showing in Charting

Document created by prcarter Employee on Jan 27, 2017Last modified by prcarter Employee on Jan 27, 2017
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Issue:

The patient's dentist is not displaying in Charting.

 

Solution:

Change the dentist's specialty to  either General Dentist or Pediatric Dentist.

 

1.  Open the Patient Information window for the patient.

2.  Make a note of the patient's doctor in the (Patient's name) Doctor box.

3.  Select Functions, Maintenance/Set-up, Outside Doctor Information from the main menu of OrthoTrac.

4.  Double-click the doctor's name.

5.  Use the Specialty drop-down box to set the doctor's specialty to either General Dentist or Pedodontist.

6.  Click OK.

 

NOTE: Check to see if there are two entries for the doctor in the Outside Doctor Information listing.  If the doctor is listed twice there may be one entry where the doctor IS listed as a General Dentist or Pedodontist and one where he/she has a different specialty.  Either change both listings to have the General Dentist or Pedodontist specialty or delete one entry from the Outside Doctor Information. 

 

 

[[Article ID: 498CTL85 ]]

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