The Scan Button / Link in the Patient Tracking Screen is Grayed Out

Document created by prcarter Employee on May 15, 2017
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Issue:

The Scan button / link in the Patient Tracking screen is grayed out

 

Solution:
If the TWAIN drivers have already been loaded activate the Scan button by registering the Inctwain.dll and Inctwainmulti.dll  files on that workstation.


1. Click Start, Run.
2. Type: regsvr32 c:\oms\inctwain.dll
For 64 bit systems type: regsvr32.exe C:\Windows\SysWow64\inctwainmulti.dll
3. Click OK.
4. Click OK.
5. Click Start, Run.
6. Type: regsvr32 c:\oms\inctwainmulti.dll
For 64 bit systems type: regsvr32.exe C:\Windows\SysWow64\inctwainmulti.dll
7. Click OK.
8. Click OK.
9. Restart OrthoTrac.
10. Verify that the Scan option is no longer grayed out.

If this does not resolve the problem the TWAIN drivers may not have been installed at all or the scanner may not be TWAIN compliant. To check this, open MSPaint and try to import an image from the scanner.

1. Click Start, Run.
2. Type: MSPaint
3. Click OK.
4. Click File. If the From Scanner or Camera option is in gray then either the drivers have not been installed or the scanner is not TWAIN compliant. To install the drivers consult the documentation that came with the scanner.

NOTE: This process can also be used in WTS environments, when a scanner is not directly connected to the session in question. In those cases, the TWAIN drivers can still be registered to make the Scan button available, then the Browse button in the Scan function can be used to browse to the location of a previously-saved scanned document (usually a networked folder which is accessible from all WTS sessions).

 

 

[[Article ID:   74079ATL]]

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