OrthoTrac Cloud: "Press Win + G to Take a Screenshot" When Starting OrthoTrac Cloud or Other Cloud Programs

Document created by prcarter Employee on Sep 22, 2017
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Issue:

When starting OrthoTrac Cloud on a Windows 10 workstation, the following message appears over the startup message:

 

 

Solution:

This is actually not related to OrthoTrac or Citrix Receiver at all. It is caused by the Windows 10 "Game Bar" settings. The "Game Bar" allows you to take screenshots or stream content when playing games online. Apparently this Game Bar displays its screenshot shortcut when OrthoTrac Cloud starts because it thinks that OrthoTrac Cloud is an online game. Again, this is NOT an OrthoTrac issue.


To turn off the Game Bar and prevent this message from displaying:


1. Click Start, Settings, Gaming.


2. Next to the setting "Record game clips, screenshots and broadcast using the game bar", change the slide button to "OFF".


3. Click the X in the upper right-hand corner of the Settings screen to close it.


The next time you start OrthoTrac Cloud (or other Cloud programs), the green bar will no longer appear.

 

 

 

[[Article ID: 20170922PRC1]]

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