OrthoTrac: Sent Emails in Staff Mail Function are Not Being Saved

Document created by prcarter Employee on Sep 22, 2017
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Issue:

Emails sent in the Staff Mail function are not being saved in the Sent folder.

 

Solution:

 

1. Open the Staff Mail for the staff member that is having the issue.

 

2.  Select the Options icon on the toolbar. 

 

3. Select Keep copy of sent items.

 

NOTE: Steps 4 and 5 are optional. If nothing is specified for these steps, sent emails will be kept until deleted by the user.

 

4. Click the box labeled Keep sent items for.

 

5. Enter the number of days that sent emails should be kept.

 

6. Click OK.

 

7. Restart OrthoTrac for the changes to take effect.

 

 

Please be aware that these settings are specific to each staff member, so if the issue is occurring for more than one staff member, each staff member that is having the problem will need to repeat these steps themselves. 

 

 

 

[[Article ID:  53999ATL]]

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