*** under GDPR patients will need to opt in to communications eg e-mail, I assume R4 will be adding fields/ check box for us to note this against each patient
Great idea and absolutely an enhancement that we are planning for a version release early 2018, our initial thoughts around it are options on the patients personal or comms screen which state:
"I agree to receive communication from the dental practice via:"
With a tick box for each one so the user can tick all options the patient agress to.
Is this along the same lines as your initial idea?
Yes that would be good.
We also need an options for recieving general messages (eg a mailshot of some sort)
and an option for "marketing mailshots"
This would allow a degree of control so can recieve no messages, specific messages, general messages (may be holiday opening times etc) and more marketing types (eg new treatments, open evenings etc)
Currently if pts object to recieving some types of communication we have no way of removing them (or opting them in)
That is great information and of course we will take that into account when we implement the solution.
As the date approaches for when the new Data Protection Act starts I was wondering if you could give an indication of what is planned at your end. As it seems patients have to give consent to methods of communication and if this can only be done when they attend an appointment it will take a significant time to update all patients preferences. There may of course be ways to do this by email however as many practices uses texts and email for correspondence it is a matter that perhaps needs to be addressed.
I look forward to your reply.
Do we have any update on this subject yet?
i think it needs to be more down the line of - I agree to my mobile number being used for x y &Z
Good to see the other comments on this - I like the idea of tick boxes, This will enable us to run a query to return the required data set
I like the idea of options for different levels of contact in tick boxes by the different forms of communication. A patient may prefer a text reminder for appointments, but email would be more cost effective for marketing purposes and less invasive to the patients life.
I believe validation of consent will be required for the opt in. This would require a patient signature.
Whilst check box fields will work this would need to be backed up by a signed form in COMMS.
May I suggest that those of us with the Clini-pads to capture signatures be given a pro-forma to use on these to get signed forms that automatically update consent in the relevant fields?
Hi has the new tick boxes been introduced yet?, if not when will this feature be available.
Thank you for your question, there is a post that has been created to answer GDPR related questions at the link below. If you can't find the answer to your question please email firstname.lastname@example.org and our Data Protection Officer will respond to you directly.
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