Care Management Platform (CMP)
Build 0.1.5130 | July 29th, 2020
This week’s Care Management Platform (CMP) updates continue to expand core application functionality and deliver on recent customer requests.
[0.1.5130 RELEASE UPDATES CONTINUED FROM PART 1]
Several enhancements have been implemented in the orthodontic contract and claim functionality. The subset of CDT codes presented when selecting the ‘CDT for Billing’ procedure has been streamlined for orthodontic billing [Patient Tab > Financial > Contracts]. You are still free to choose any available CDT code (in case payer requirements are unusual), but this enhancement should make it easier to find and select the correct code for the initial claim. Additionally, you can now specify the billing code to be used for continuation of treatment claims in case a different CDT code is needed for ongoing insurance billing.
The Claims Submission workflow has been enhanced to provide a more direct means of queuing claims that require additional information. Initial contract claims are automatically assigned a ‘Needs Info’ status when generated, to provide the opportunity to define key data, such as the date an appliance was placed or the remaining months of treatment. The 'Save Changes & Submit' button enables you to submit directly from this interface, saving time. You can also submit claims directly with the ‘Submit Claim’ button. CMP prompts you if additional claim information is needed.
We hope that these enhancements continue to improve your experience. We look forward to your feedback on what works well and what else can be done to improve support for your orthodontic contract and claim workflows.
In response to customer feedback, a few enhancements have been implemented in the Schedule DayView. You can now choose time intervals for the ‘quick jump’ navigation controls available in the upper righthand corner of the Schedule DayView. These controls are used to jump ahead in calendar days when booking a patient’s next appointment. The ‘Quick Nav Basis’ control can now be set and changed for each location [Location Tab > Schedule > Day/Week View]. Click the ‘Manage Schedule View’ “cog” and choose ‘Dental’ for the +1w, +1m, +3m, +6m defaults or ‘Ortho’ for the +1w, +4w, +6w, +8w version.
When trying to find a potential opening within a packed schedule, you now have access to a list of the day’s openings without having to scroll around and hunt for them. Click on “Today’s Schedule Openings” in the side panel of the Schedule Dayview to display the list of available openings [Location Tab > Schedule > Day/Week View]. You can modify the criteria used to calculate a schedule opening, such as the required duration, chair, or even appointment type (if Block Booking templates are in use). Click on an opening to pre-select the time on the Schedule DayView and start the standard appointment booking workflow.
These enhancements should help support the scheduling workflows of our ortho offices, as well as large offices with lots of chairs / operatories (or small computer displays). We look forward to any feedback on additional enhancements that can improve your appointment scheduling efficiency.
In response to customer feedback, several enhancements have been made to the Patient Ledger. You can now filter the ledger view by transaction type, selecting one or more types to generate a more focused view of the patient’s financial history (e.g., payments only). You can also now search for specific financial transactions, based on the transaction (or service / acceptance) date, code, description, or amount. NOTE: Whenever the Patient Ledger’s transaction list is filtered, the Balance column details are hidden to avoid confusion.
Additionally, you can hide corrective financial transactions from the ledger view. These include adjustments to charges, payments, discounts, write-offs, or refunds when a mistake has occurred (e.g., Charge in Error, Wrong Payment Amount, etc.). These transactions are mathematically off-setting and have an overall net zero impact on the patient’s account balance. NOTE: These transactions are now automatically suppressed from billing statements, whenever possible, regardless of the filter setting. Corrective transactions are only displayed in statements when needed to explain a change in the account balance from the previous statement.
We are excited to provide these much-requested enhancements and hope that they improve support for your financial workflows. Please let us know if there are any additional improvements needed to better support your needs.
Our CMP customers in the UK will soon be able to report the number of appointments with aerosol generating procedures (AGPs) when filing NHS dental claims, in compliance with the upcoming NHS CCN 42 regulation. Beginning August 1st, the ‘Clinical Data Set / DMF’ section of the NHS Claim UI will include a new ‘AGP (no of appts)’ field [Location Tab > NHS Claims > Claims Management]. For any NHS dental claim produced with an Acceptance Date of August 1, 2020 or later, you can select to override the automatically generated claim values and assign the number of appointments involving AGPs. For example, if the course of treatment included a series of two appointments involving 3 fillings and a crown, then a value of ‘2’ should be entered.
The following fixes and optimizations have been added to CMP this week.