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gljortho
Canine II

Accounts roll

Our accounts did not roll. Please look into this as there is 35 callers ahead of me.

 

Kensi Belt

Jennings Orthodontics

gljortho@gmail.com

270-826-9887

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3 Replies
tshaw
Community Manager
Community Manager

Re: Accounts roll

Hello @gljortho

We apologize for this. Please see the note below from our announcement message on the Home page of The Exchange, as this may be what is impacting you. If you could email details to us at Support.us@csdental.com, we will work to assist you as soon as possible.  

Thank you for your patience. Carestream Dental’s technical team is continuing to refine our security toolset. These tools have been fully validated in Carestream Dental’s test environment; however, there is a limited possibility that some customers may temporarily experience issues such as error messages or slow system operations. Also, there may be some temporary connectivity issues with third-party services (such as patient engagement tools). Our team is actively working on a resolution.

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paularyfa
Premolar III

Re: Accounts roll

canned responses are not reassuring.  I believe I rolled the month successfully, but now I'm in doubt.  

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tshaw
Community Manager
Community Manager

Re: Accounts roll

I apologize for the frustration @paularyfa, as we get updates we are posting those here. I am passing your information to support now and will have someone reach out to you as soon as they can. 

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