We apologize for this. Please see the note below from our announcement message on the Home page of The Exchange, as this may be what is impacting you. If you could email details to us at Support.email@example.com, we will work to assist you as soon as possible.
Thank you for your patience. Carestream Dental’s technical team is continuing to refine our security toolset. These tools have been fully validated in Carestream Dental’s test environment; however, there is a limited possibility that some customers may temporarily experience issues such as error messages or slow system operations. Also, there may be some temporary connectivity issues with third-party services (such as patient engagement tools). Our team is actively working on a resolution.