cancel
Showing results for 
Search instead for 
Did you mean: 
jodefoe
Canine II

After Hours Support

Jump to solution

Are you seriously telling me there is no support available on the weekend. I have 30 locations open on Saturday (today) and this is unacceptable!!

0 Kudos
Reply
1 Solution

Accepted Solutions
prcarter
Moderator
Moderator

Re: After Hours Support

Jump to solution

Good day JoAnne ( @jodefoe ),

We did receive the email that your practice sent on Saturday regarding your integrity error but unfortunately Carestream does not offer weekend support. Our normal Support hours are Monday through Friday from 7 AM to 10 PM Eastern time.  The overall Support hours across Carestream's various departments are listed on this page:

https://www.carestreamdental.com/en-us/training-resources/Support/

We are now working on your integrity error and will contact your practice when the issue is resolved.  [[EDITED 9:24 AM ET to add: The integrity has been resolved and we have emailed and called your practice to advise.]]

Regards,

Phil Carter / OrthoTrac Escalations

View solution in original post

0 Kudos
Reply
3 Replies
prcarter
Moderator
Moderator

Re: After Hours Support

Jump to solution

Good day JoAnne ( @jodefoe ),

We did receive the email that your practice sent on Saturday regarding your integrity error but unfortunately Carestream does not offer weekend support. Our normal Support hours are Monday through Friday from 7 AM to 10 PM Eastern time.  The overall Support hours across Carestream's various departments are listed on this page:

https://www.carestreamdental.com/en-us/training-resources/Support/

We are now working on your integrity error and will contact your practice when the issue is resolved.  [[EDITED 9:24 AM ET to add: The integrity has been resolved and we have emailed and called your practice to advise.]]

Regards,

Phil Carter / OrthoTrac Escalations

View solution in original post

0 Kudos
Reply
jodefoe
Canine II

Re: After Hours Support

Jump to solution
The fact that you do not offer after hours support is an issue. Simply unacceptable in this day and age. Dentitstry is no longer a Mon-Fri business venture. Get with the times!
0 Kudos
Reply
john_wildharber
Community Manager
Community Manager

Re: After Hours Support

Jump to solution

Thank you for this input.  We will reach out to discuss specifics.  

0 Kudos
Reply