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Canine III

CANNOT CONNECT TO ORTHOTRAC CLOUD!

Does anyone know at what point we will be able to connect to the cloud?  So that we can actually start working in our office?

3 Replies
Community Manager
Community Manager

Re: CANNOT CONNECT TO ORTHOTRAC CLOUD!

@braces1 are you still having issues? If no one from our team has reached out to you let me know and I will have someone contact you. 

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Canine III

Re: CANNOT CONNECT TO ORTHOTRAC CLOUD!

still having issues still cannot connect no one has reached out
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Community Manager
Community Manager

Re: CANNOT CONNECT TO ORTHOTRAC CLOUD!

@braces1 

We apologize for the disruption in service and are working nonstop to get to the bottom of the issue. Please continue to check The Exchange Home page for updates, below is the most recent update. 

We are aware that some customers are experiencing slowdown in system functionality. Our technical support team believes that it is related to system security tools deployed in the hosted infrastructure unexpectedly impacting system responsiveness. The team is working to resolve these issues as quickly as possible, and we will update The Exchange as more information becomes available.

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