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CLOUD INCIDENT RESOLVED 8/1/2020: Max OSX Computers Cannot Connect to Cloud Applications

UPDATE 8/3/2020:  This incident has been resolved as of the morning of Saturday 8/1/2020.  If you still experience issues, please reboot your PC / tablet / device and try again before contacting Support. 

UPDATE 7/31/2020:  This incident is still ongoing.  Our Cloud Ops team is working overnight shifts to find a solution.  It is currently believed that Apple has caused this issue with the release of a recent certificate update.  Please continue to use the workaround below in the meantime. 

New incident: Identified

We have identified an issue with Mac OSX computers connecting to Cloud applications. A fix is being implemented and is expected to be completed after hours tonight (7/29/2020).

The workaround is to 1) reboot the workstation, 2) download Google Chrome or Firefox, and 3) access the applications through, instead of desktop icons. If prompted to download a file, download the file, and double-click it, to launch the file in Citrix Receiver / Citrix Workspace.

If you have additional questions or have trouble with this process, please contact Support at   or via phone at 866-722-2567. 

As always, please be aware that Carestream does have a Cloud Status site which provides updates on Cloud infrastructure and identified issues.  The URL for the status page is . New clients are automatically enrolled for this site.  To sign up additional accounts besides the one which was automatically enrolled, clients will need to go to  (this link is also available from the status page itself).

Thank you, 

OT Support

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