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MelissaM2020
Canine III

Can not close daysheet

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Trying to close the daysheet for our Lawrenceville location. Get the WARNING: Discrepancy exits.

Call Orthotrac and on hold for 30 mintues, end of the day and we can not wait any longer. Will call first thing in the morning and hope Orthotrac has employees that can fix this problem without waiting 30 mintues or more!!

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prcarter
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Re: Can not close daysheet

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Good day Melissa ( @MelissaM2020 ),

I'm sorry to hear you were not able to get through via the usual Support number.  For future reference, you can also send support requests via email at   Support.US@csdental.com   . I do see that the integrity error was resolved late last night and that your practice was closed by the time we resolved it, but that you called this morning for an update and were advised it was taken care of. 

If you have any other questions, please let us know!

Regards,

Phil Carter / OrthoTrac Escalations

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prcarter
Moderator
Moderator

Re: Can not close daysheet

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Good day Melissa ( @MelissaM2020 ),

I'm sorry to hear you were not able to get through via the usual Support number.  For future reference, you can also send support requests via email at   Support.US@csdental.com   . I do see that the integrity error was resolved late last night and that your practice was closed by the time we resolved it, but that you called this morning for an update and were advised it was taken care of. 

If you have any other questions, please let us know!

Regards,

Phil Carter / OrthoTrac Escalations

View solution in original post