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Michael2020
Canine II

Carestream Orthotrac Office Closed - Support Not Available!

Is anyone else concerned that Support is not available today?

We have a priority 1 emergency with Orthotrac and also with Imaging.

Called the support #'s for OT and Imaging. The announcement says the office is closed today.

Yes, it's New Years eve but still a work day for some offices. We are at the mercy of our cloud support to be available. They don't have at least, an on-call, emergency contact?

If they think the knowledge base is adequate substitution, it's not. 

 

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john_wildharber
Community Manager
Community Manager

Re: Carestream Orthotrac Office Closed - Support Not Available!

We will contact you to assist (if there is still an active issue) and also discuss options for reaching out during a holiday being observed.

 

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