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audreyf
Canine III

Charting Errors

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Has anyone else experienced slow saving when making treatment notes in charts?  Sometimes it will even throw an error and not save what you have tried to put in?  Any quick fixes known?

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Community Manager
Community Manager

Re: Charting Errors

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Audrey - 

Our service team will contact you directly to help address.  The error you describe should not be normal or expected. 

-John Wildharber

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Community Manager
Community Manager

Re: Charting Errors

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Audrey -

Thank you for raising this question on The Exchange.  I understand from our service team records that the cause of slow performance and errors is wireless network performance in the office.  The software performance is only a problem on wireless laptops and some network speed tests show that there is a lag in the wireless network performance.  If you have any additional questions about this please let us know. 

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