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paularyfa
Premolar III

Checkout lockup issue

In some accounts when we are checking a patient out, the financial screen does not fully appear to finish the process, and then does not allow you to go further, stating the financial screen is open.  It is, however, not visible in order to finish the transaction.  This happened on multiple patients on multiple stations and the only way I could clear it was to have another station check the patient out.  Three days in a row on over half dozen patients on multiple stations. Not sure what I need to do to fix it. Thx. 

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3 Replies
Anon
Not applicable

Re: Checkout lockup issue

Paula ( @paularyfa ),

I am reaching out to you about the assistant issue you raised and will discuss this with you as well. 

Regards,

Phil Carter / OrthoTrac Escalations

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paularyfa
Premolar III

Re: Checkout lockup issue

It's happening again. Financials becoming an issue.  Locked up yesterday with credit card posting. Now contract editing.

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Anon
Not applicable

Re: Checkout lockup issue

Good day Paula ( @paularyfa ),

I see a call in call history from your practice from earlier today where we killed a few sessions on the application server and that the process was working after that.  Are you still having issues?  If so, please let me know and I will contact the Cloud team on your behalf. 

Regards,

Phil Carter / OrthoTrac Escalations

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