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CS Dental Employee
CS Dental Employee

Cloud: 'Citrix Receiver could not contact the server' and/or Cloud Application Icons Missing

Update 11/12/2019: We are still working towards a resolution for the problem below. There is no ETR at this time.           


We have identified an issue where CS Cloud application icons could be missing after the following message appears:

If Citrix Receiver is restarted:

restarted.png

Once you click OK, the desktop icons will disappear. Simply wait one minute and the desktop icons will reappear and work normally.

 

If the computer is rebooted:

The following message will appear in the bottom right corner of your screen near the system tray:

restarted2.png

Simply ignore the message. After a minute, your desktop icons should appear and work as expected.

If you have any issues, please call Support or email support.us@csdental.com.