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Community Manager
Community Manager

Cloud Service Update - 10/7 9 PM EST

*Update as of 10/7 9PM EST

All systems are fully operational.  If you have any issues or need further assistance please reach out to us at Support.US@csdental.com.

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6 Replies
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Canine II

Re: Cloud Service Update

Thank you for keeping us informed! May we please get a notification as soon as the system is available? (no matter the hour)
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Canine II

Re: Cloud Service Update

I dont need to be notified. I just need to know if it will be working in the morning? If you can answer that, it will be helpful. 

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Canine II

Re: Cloud Service Update

All day clinic having to guess who is coming in. Cannot schedule new patients=possible lost revenue. Can't collect payments. Can't schedule follow up appointments. No clue what tomorrows schedule is. Apologizing all day to patients. What an extreme hassle this is. Went to cloud service because of all the reassurances it would be secure, no possibility of loss of data, extreme convenience. But several outages and down time this past year. Today is another example of the continue hassle and inconvenience I have experienced.  

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Community Manager
Community Manager

Re: Cloud Service Update

 

*Update on Your Cloud Service*

PRACTICE MANAGEMENT HOSTED UPDATE

We wanted to inform you that the hosted environment is up and currently going through testing. We estimate that this testing will be completed in the next few hours at which time your system access will be restored.  We will send an update later this evening when that access is available.

We are working to ensure you have a safe and secure environment available when you open tomorrow.  We will update you with further information when it is available.

Sincerely,

Carestream Dental Support

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Canine II

Re: Cloud Service Update

Thank you for the update! Keep them coming!
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Canine II

Re: Cloud Service Update

Thanks for the updates.  I'm grateful to have you manage this ransomware attack.  I can't imagine having a local server hijacked and having to troubleshoot then pay or restore on my own.  Kudos to all involved in fixing this.

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