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Canine III

Cloud based Orthotrac issues today

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Non stop issues today- Anything our office needs to know?

Still can't get onto system.

Thx,

Christine Egan

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Moderator
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Re: Cloud based Orthotrac issues today

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Good day Christine ( @CWalsh250 ),

I currently see one user logged in for your practice.  I am not sure whether the issues you were seeing previously are resolved or not, but I am opening a call to have the Cloud team reach out to you for assistance. 

Regards,

Phil Carter / OrthoTrac Escalations

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Moderator
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Re: Cloud based Orthotrac issues today

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Good day Christine ( @CWalsh250 ),

I currently see one user logged in for your practice.  I am not sure whether the issues you were seeing previously are resolved or not, but I am opening a call to have the Cloud team reach out to you for assistance. 

Regards,

Phil Carter / OrthoTrac Escalations

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Canine III

Re: Cloud based Orthotrac issues today

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Hi I received your message via cell.

There were issues from 11am- 1:30 pm.

Then issues again logging on remotely.

We were unable to run our monthly charges when I left the office at 1:30.

I left two staff members there trying to work things out.

It was all work stations. 

Glad to hear you do not see any issues on your end.

-Christine Egan

 

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