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Canine III

Cloud problems today

Hello- we are having issues at the front desk with lagging and disconnects. Also- our FLOW is showing an incorrect time. Pls advise. Thanks-Christine

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Canine III

Re: Cloud problems today

Still having non-stop issues at the front desk and our FLOW times for walking patients in and out are incorrect.

-Christine Egan

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Canine III

Re: Cloud problems today

I am so confused as to why nobody from Orthotrac responded to my message yesterday.

What is going on over there?

We have had orthotrac in our office for 26 years and NEVER had any problems until this last year. 

I may not always be able to stay on hold to talk to customer service (although the service fees you would expect MUCH better service) but, I always have great results when using the message boards- that changed as well. 

Very disappointed - as I see many others are too.

-Christine Egan

 

 

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Community Manager
Community Manager

Re: Cloud problems today

Christine - 

I apologize you didn't get a response yesterday.  The issue with time should be corrected now but we will have our team reach out to your office directly to confirm with you. 

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