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Canine II

Credit card duplicate processing

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Help!! CC processed 2 x's but only shows once on daysheet.  How do I get back to patients checking account???

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Re: Credit card duplicate processing

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Good day Dawn ( @DawnW ),

The Exchange site is meant for general questions for the most part.  Urgent issues like this generally must be addressed by Support.  I reviewed your call history and see that you spoke with someone yesterday and the issue was resolved, but if you have further questions on the issue please call 866-722-2567 or email Support at  Support.US@csdental.com   . 

Regards,

Phil Carter / OrthoTrac Escalations

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Moderator
Moderator

Re: Credit card duplicate processing

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Good day Dawn ( @DawnW ),

The Exchange site is meant for general questions for the most part.  Urgent issues like this generally must be addressed by Support.  I reviewed your call history and see that you spoke with someone yesterday and the issue was resolved, but if you have further questions on the issue please call 866-722-2567 or email Support at  Support.US@csdental.com   . 

Regards,

Phil Carter / OrthoTrac Escalations

View solution in original post