Help!!! I accidently removed 06/13/2021-08/25/2021 instead of 06/13/2022-08/25/2022! I am on the cloud base system, is there anyway to restore this data? I just did it today!
Good day Shayne ( @Braces2021 ),
I'm sorry, this was not seen until several hours after the issue you mentioned. For urgent issues, it is best to call Support directly at 866-722-2567, as this will get you a more prompt response than posting here in the forum. I do see that you did contact us via phone and the ticket has been escalated; however, when we tried to call you for more information to determine whether you were working on 10/29 to enter new info, we got your VM indicating the office was closed.
Please reach out to us via phone at 866-722-2567 when you return to the office and reference Ticket # 7744114.
Phil Carter / OrthoTrac Escalations