@hwhtara here is the solution I mentioned receiving from the escalations team. Let me know if further assistance is needed after you review or try this.
NOTE: Responsible parties and Insurance Carriers that have ledger activity cannot be deleted. If they have had any type of ledger activity, the responsible party can be ranked with a zero on the Patient Information screen.
To remove a responsible party that has not had any ledger activity,
1. From the main menu of OrthoTrac, click Functions > Patient Chart > Patient Information.
2. Select the patient from the OrthoTrac Software Patient Look-Up window and click OK.
3. Select the responsible party from the list of family members and click Remove.
4. When the Remove Patient message box is displayed, click Yes.
5. When the message, Responsible Party Link has been removed displays, click OK.
**If the message, "This is the only responsible party set up to bring the patient to their appointment. Please set up a responsible party that brings the patient to their appointment", is displayed, click OK and set a responsible party to bring the patient to the appointment.
**If the message, "You can't REMOVE this Responsible Party. There is insurance attached", is displayed, click OK and remove the insurance from the responsible party.
**If the message, "You can't remove this Responsible Party totals exist. You can change the responsible party to not be responsible", is displayed, click OK and change the responsible party to not be financially responsible.
@hwhtara apologies again that your original post was missed and we appreciate your patience. When posts go unanswered by the community (some customers like to respond with answers or tips as well) the moderators tag someone from support or training to assist. Unfortunately, this post got lost in the mix of having someone tagged in it to assist after it went unanswered, and I wasn't sure if you had possibly called support in the meantime to get the answer. I did just reach out to escalations to get an answer for you and will respond to the original post with the answer. Let me know if any further assistance is needed.