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jsinger97
Canine III

Error Message "ExecuteQNR has stopped working"

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after filling in a questionnaire and assigning it to a letter, we get the following error message "ExecuteQNR has stopped working"...any thoughts? The letter still posts but it seems it should post directly from the previous screen.

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Moderator
Moderator

Re: error message

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Good day Dr. Singer,

What versions of Orthotrac and Imaging are you running?  There was a defect identified with version 11.5.0.67  of Ortho Imaging that is resolved in version 11.5.1.34.

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jsinger97
Canine III

Re: Error Message "ExecuteQNR has stopped working"

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Hi, how do we figure out what version of imaging we have. We just

started with Orthotrac two weeks ago and I assume we have the latest

version...maybe a bad assumption?

---

Jeffrey S. Singer DDS MS

Jonathan A. Singer DDS MS

Specialists in Orthodontics for Children and Adults

Preferred Invisalign Providers

50 York Street

Hanover, PA 17331

717-632-4048

717-632-9305 fax

www.singerorthodontics.com

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Moderator
Moderator

Re: Error Message "ExecuteQNR has stopped working"

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Good day Dr. Singer,

The Orthotrac and Imaging version numbers are in the bottom right corner of the main Orthotrac toolbar itself.  In the below screenshot I am running version 12.4.2.14  of OrthoTrac  (still in beta at this time) and 11.3.2.3 of Imaging. 

If you are on a version of Imaging prior to 11.5.1.34, please let me know and I will have the latest version shipped out ASAP.

Moderator
Moderator

Re: Error Message "ExecuteQNR has stopped working"

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Good day Dr. Singer,

I have called your office to find out what version of Imaging you are running but got your VM.  I will be reaching out again on Monday 5/16/16 and once I have confirmed the Imaging version, will have the latest version shipped.