We had an issue where the end of day said we had double the payments that we had, and didn't post a day sheet. It did not double post the payments in the patients accounts however. Does anyone know what causes this? Our accounting is having an issue due to the double charge. Thanks!
Good day Melissa (msimanis),
Please clarify what you mean by "doubled payments". Do you mean that each payment was listed on the payments list twice, as if it had been posted twice? Do you mean that the total amount shown for payments is double what the actual total would be for the payments that were actually posted? Or do you mean that the payments from the previous day's daysheet still appear on the current daysheet?
If the payments from the previous day's daysheet are still showing, please run an integrity check. If there is no integrity error, that means that the previous day's daysheet was not closed (whoever ran the daysheet selected "No" when asked if the printout was OK, which leaves the daysheet open). If there is an integrity error, or if the issue is something other than this, please clarify.
Phil Carter / Orthotrac Escalation