The problem with attaching procedure codes in the clinic is that we have so many and my clinical staff do not no the codes or procedures by memory, so it becomes very time consuming for us in the back to look it up. It is far more efficient for us to write what we want for the next appt in the comments and then have the front desk people asign the procedure codes. This is why we need a box or comment section that doesn't necessarily get included in the appointment but can be read by the appointment desk so they can assign procedure codes. The key thing to remember the clinical staff are not the ones appointing the patients and they shouldn't have to assign procedure codes, it is too cumbersome. I would also like to see the treatment card redesigned so that you can see the charting notes, the active archwire sizes and elastics all on a single page. You shouldn't have to flip to different pages to see all the clinical information. Again, this is all about efficiency at the chair.
Brian Payne DDS
Bring back the split screen!!! for checking scanned documents to chart info/personal info.
This made being paperless so much easier. You could scan a document and then look at the document to populate the needed information updates.
When an email is sent from OrthoTrac, no trail or tracking is recorded that an email was sent. Need to add a post to patient tracker that an email was sent.
E forms should be an interactive form that is imported into OrthoTrac and that populates all fields that are answered with the new patient form after being accepted by us.
There should be a two notes tabs. One that can be pulled up while the patient is in the chair and one that is a staff notes page for items that you need to know but do not want pulled up while a patient is there.
OrthoTrac needs to make sure that they are up to date with all their preferred providers to lower fees for all those providers. For example, OrthoTrac did not do the address checking portion which would lower the TransFirst fees for credit cards. It tooks months for them to address that in an update and all that time we had to pay increased fees to TransFirst. We continually choose TransFirst because of the seamless posting even though their fees are higher. OrthoTrac needs to advocate on our behalf with their preferred providers to keep the fees competitive.