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paularyfa
Premolar III

IS THERE ANOTHER OUTAGE?

Support not open yet.  Cannot launch Orthotrac on most stations with citrix receiver issue

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18 Replies
katiejane62
Canine III

Re: IS THERE ANOTHER OUTAGE?

We are having the same issue here.  Very frustrating.

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katiejane62
Canine III

Re: IS THERE ANOTHER OUTAGE?

We are up and working now.  Fingers crossed. Have a great day all.

paularyfa
Premolar III

Re: IS THERE ANOTHER OUTAGE?

You too. Still having some issues but escalations helping us.
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john_wildharber
Community Manager
Community Manager

Re: IS THERE ANOTHER OUTAGE?

Paularyfa - 

There is not an outage.  We are working to improve performance impact of security tools.  I am copying the note we have on this site for reference of that activity.  I will have a member of our team immediately look at your application to address any issues.

Thank you for your patience. Carestream Dental’s technical team is continuing to refine our security toolset. These tools have been fully validated in Carestream Dental’s test environment; however, there is a limited possibility that some customers may temporarily experience issues such as error messages or slow system operations. Also, there may be some temporary connectivity issues with third-party services (such as patient engagement tools). Our team is actively working on a resolution.

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paularyfa
Premolar III

Re: IS THERE ANOTHER OUTAGE?

well we've all lost connection now. 

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john_wildharber
Community Manager
Community Manager

Re: IS THERE ANOTHER OUTAGE?

Paularfya - 

I apologize for the impact.  We are working now to address. 

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MelissaM2020
Canine III

Re: IS THERE ANOTHER OUTAGE?

This has become a constant issue with Orthotrac, we are looking at other options now.

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jcooke-AD
Canine III

Re: IS THERE ANOTHER OUTAGE?

It's not just Orthotrac.  It is every cloud based PMS Carestream has. 

For Carestream to be saying there is not an outage is dishonest at best. 

When we can't connect to the server, that is an outage!

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edwardsdental2
Canine II

Re: IS THERE ANOTHER OUTAGE?

We can not log into PraceticeWorks this morning. 😞

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