Currently, we are experiencing delays in transferring images to the cloud. We are aware of the problem and working to address this issue as quickly as possible.
The cause of the delay has been isolated in a component of the image migration service that runs on the Cloud servers. If your local Imaging software has a manual resend option, please refrain from using it at this time; manual resends may exacerbate the issue.
If you have additional questions you can email those questions to our support email: Orthotracsupport@carestream.com
Carestream Dental apologizes for the inconvenience this may be causing your organization and we will continue to provide updates via this communication method.
We have identified a temporary abatement which we are applying immediately, and you should notice an improvement to the service as early as the morning of 2/3/2017.