Imaging issue

[Braces2021]

Getting an error message when trying to take a pan?  Is there is an issue with the imaging service??

[tshaw]

Hi @Braces2021, are you still having issues? We don't have any imaging representatives on The Exchange, but I can get this escalated to support if you still need. 

[Braces2021]

Escalation never called yesterday, still no x-ray capability.  Called imaging this morning and another rep tried to take care of it.  Was not able to help, and refreshed my case for the escalation team.  I can not go another day with no x-rays for consultations and end of treatment! 

[Braces2021]

I called this morning, and they were escalating it.  That was at 9am and I still have not heard back.  I have had consultations we could not take x-rays on and patients finishing treatment that we needed to take x-rays on.  Yes I still need help from the escalation team please.