Good day Kathy (karenecalefdmd),
If you are referring to the confirmed letters showing in the Patient Tracking screen, you can remove any entries from Patient Tracking as well as their associated documents in Document Storage. Here is how:
1. Open the Patient Tracking screen for that patient.
2. Click the "Edit Entries" link at the top.
3. Click the red X to the right of the entry you want to delete (example: 9/19/17 Collection Threat letter posted and printed).
4. When asked if you are sure you want to remove the entry, click Yes.
5. When asked if you want to remove the associated document from document storage, select Yes.
6. Click the "Done" link at the top.
This will remove the entry from Patient Tracking and also the archived document from the "Documents" folder in Imaging.
If you're referring to the temporary copy of a letter that is stored in Imaging as a Word document under the "Documents" folder when the letter is edited with the Edit function before printing it, that file needs to remain in Imaging as a record of the changes that were made to said letter. However, that temporary file is deleted when the letter is confirmed, and you should not have multiple records of a single letter in Imaging's Documents folder unless you have posted, printed, and confirmed the letter repeatedly. If that is the case, simply use the process I mentioned above to remove the extra confirmed letters from Patient Tracking and Imaging.
Regards,
Phil Carter / Orthotrac Escalations
