Is there a way to run a report of a specific letter? After we've confirmed the letter we're looking for a report to determine which patients have been sent a certain type of letter.
Good day @abbyberkybraces,
I'm sorry about the delay in response to this. With our transition to the new platform, this question was originally answered on the previous site but the response did not get copied over to here. I am re-responding now for your reference.
Unfortunately Orthotrac does not record information about posted, printed or confirmed letters (other than the document that is written to document storage when a letter is confirmed for a specific patient) and so there are no reports that will provide this information at present. If you can, please let me know what this letter is being posted for and perhaps I can give you some other way to obtain this information (for example, did all of these patients have a specific procedure posted? Were all of them seen in the office during a certain date range? Etc.)
Phil Carter / OrthoTrac Escalations
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
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