Since the latest Orthotrac software update, we have been having an issue with our letters. When it imports a patient or doctor's address into Microsoft Word, there is no space between the city and the province. For example: Vancouver,BC.
Addresses always imported properly before this update. Obviously not the end of the world to add the space but annoying more than anything.
We have reached out multiple times for support from Orthotrac and the issue was unable to be resolved.
Anybody else having this problem?
We have this problem with the statements when they print out or even just "saved as a PDF." The addresses at the top are all jumbled up. Its been about 2 years & OT still can't fix it. Maybe this new update helped- the one from over the weekend?