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Canine III

Mid-day Cloud Update would be helpful PLEASE

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I am thankful that every day a staff member at our office prints a schedule for the next day just in case of power/cloud outage.  I guess we never truly go paperless!  We were able to print a list of our patients for tomorrow (70+) from our reminder vendor Solution Reach.  Unfortunately we can not know what they are coming in for or with who they are scheduled to see.  NOTE TO SELF:  Print schedules for the week!  

It would be helpful for Carestream to post a mid-day update to let offices know the progress and the ETA of being online again.  Any information is better than silence.  

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Moderator
Moderator

Re: Mid-day Cloud Update would be helpful PLEASE

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Good day Katie ( @katiejane62 ), 

Management has provided an update. Please see this new thread:

https://community.carestreamdental.com/t5/ORTHOTRAC/Hosted-Practice-Management-Service-Update-Please...

Regards,

Phil Carter / OrthoTrac Escalations

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Moderator
Moderator

Re: Mid-day Cloud Update would be helpful PLEASE

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Good day Katie ( @katiejane62  ),

I will ask for Management to update the outage thread (for your reference, it is here:   https://community.carestreamdental.com/t5/ORTHOTRAC/All-Day-Unplanned-Outage-Cloud-Hosted-Systems/m-...   ), but I don't know if we have any updates to provide.  I am very sorry for the inconvenience and I am sure Management will be addressing all concerns about the outage when it is resolved. 

Regards,

Phil Carter / OrthoTrac Escalations

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Moderator
Moderator

Re: Mid-day Cloud Update would be helpful PLEASE

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Good day Katie ( @katiejane62 ), 

Management has provided an update. Please see this new thread:

https://community.carestreamdental.com/t5/ORTHOTRAC/Hosted-Practice-Management-Service-Update-Please...

Regards,

Phil Carter / OrthoTrac Escalations

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Community Manager
Community Manager

Re: Mid-day Cloud Update would be helpful PLEASE

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*Update on Cloud Service - 8:30pmEST

PRACTICE MANAGEMENT HOSTED UPDATE

We wanted to inform you that the hosted environment is up and currently going through testing. We estimate that this testing will be completed in the next few hours at which time your system access will be restored.  We will send an update later this evening when that access is available.

We are working to ensure you have a safe and secure environment available when you open tomorrow.  We will update you with further information when it is available.

Sincerely,

Carestream Dental Support