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gaberuhan
Canine II

New 5K Monitor

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I have an unexpected issue having installed a new 5K monitor. Everything works fine until I dock the new light bar after which the Orthotrac window will only open to half of the screen. When the light bar is undocked I can open to the full width of the screen but of course I cant see the light bar which kind of defeats the purpose of having it

Any thoughts anyone? Seems like some sort of scaling issue in the software

 

Gabe

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CS Dental Employee
CS Dental Employee

Re: New 5K Monitor

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@prcarter  or @uriyahrobinson  - any ideas on this?  I don't have the right equipment to test. 

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Moderator
Moderator

Re: New 5K Monitor

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Good day Gabe ( @gaberuhan ),

Is your practice UK-based?  I ask because the domain name associated with your email, epsomortho.com  , redirects to a practice which appears to be based in Surrey, UK.  If this is the case, please reach out to the UK support team directly at http://orthotrac.co.uk/  .  

If this is incorrect and you are a US-based practice, please provide your office's phone number or account number and I will get in touch with you. 

Regards,

Phil Carter / OrthoTrac Escalations

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