I have an unexpected issue having installed a new 5K monitor. Everything works fine until I dock the new light bar after which the Orthotrac window will only open to half of the screen. When the light bar is undocked I can open to the full width of the screen but of course I cant see the light bar which kind of defeats the purpose of having it
Any thoughts anyone? Seems like some sort of scaling issue in the software
Solved! Go to Solution.
Good day Gabe ( @gaberuhan ),
Is your practice UK-based? I ask because the domain name associated with your email, epsomortho.com , redirects to a practice which appears to be based in Surrey, UK. If this is the case, please reach out to the UK support team directly at http://orthotrac.co.uk/ .
If this is incorrect and you are a US-based practice, please provide your office's phone number or account number and I will get in touch with you.
Phil Carter / OrthoTrac Escalations