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New workstation install - Cant load Word Docs - Errors occured during load.

I am having issues with Orthotrac V. and Word 2010. This is a new workstation install and everything works great except for when they try to preview a patient letter. I get a Microsoft Visual Basic error that says 'Errors occurred during load.' I hit ok and then get an error that states 'Microsoft Word had trouble opening the Letter (Err=1906).

Have tried repairing and reinstalling Office to no avail. Any help is greatly appreciated.

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Re: New workstation install - Cant load Word Docs - Errors occured during load.

Good day @innerlink,

Possible causes for these error messages include the following:
Insufficient disk space or low memory. (This is the most common cause.)
A damaged Word default template ( or Normal.dotm) file.
A wrong version for the Vbe6.dll file.
A network rights (permissions) issue, if the Temp directory is on a server.
This error may occur if the Microsoft Forms 2.0 Object Library is not selected as a reference to the problem-causing macro.

Please try the following:

1. Check the local hard drive space and memory on the local machine.
2. Check the memory on the local machine. Right-click the My Computer icon on the desktop then left-click Properties. The System Properties window will appear. The RAM will show in the Computer section. There should be at least 1GB for workstations and servers.
3. Rename the Normal.dotm file.

How to Rename the Normal.dotm
1. Close Microsoft Word.
2. Find the or Normal.dotm template file. The default location of the template file is one of the following.

NOTE: The easiest way to locate the correct folder is to go to Start, Run, type %appdata%\Microsoft\Templates , and press <Enter> on the keyboard.
Microsoft Windows 98:
Windows folder\Application Data\Microsoft Templates
Windows 98 with profiles, or Microsoft Windows NT 4.0:
Windows folder\Profiles\user name\Application Data\Microsoft\Templates
Microsoft Windows 2000 and up (Windows XP, Windows 7, Windows Server 2003 / 2008):
C:\Documents and Settings\user name\Application Data\Microsoft\Templates
3. Right-click the (for later versions of Word this will be Normal.dotm) then left-click Rename. If filename extensions are hidden this will show only as Normal.
4. Type a new name, and press <Enter>.

4. If using Word 2007 or higher, repair the installation of Microsoft Office.
How to Repair Microsoft Office
Windows 7:
1. Click Start, Control Panel, Programs, Programs and Features.
2. Click the listing for Microsoft Office, then click Change.
3. Click Repair, then Continue.
Windows XP:
1. Click Start, Control Panel, Add or Remove Programs.
2. Click the listing for Microsoft Office, then click Change.
3. Click Repair, then Continue.

5. Rename and Reinstall the VBE6.dll File.

How to Rename and Reinstall the VBE6.dll File
The Microsoft Office installation CD-ROM will be needed to complete this task.
1. Quit all programs.
2. Start an MS-DOS prompt in a window by clicking on Start and then Run.
3. In the Open field type CMD and press OK.
4. Change the directory to the location of the Vbe6.dll file, type one of the following (including the quotation marks), and then press Enter:
CD "C:\Program Files\Common Files\Microsoft Shared\Vba\Vba6"
CD progra~1\Common~1\Micros~1\Vba\Vba6
5. Unregister VBE6.dll by typing one of the following and pressing the Enter key.
In Windows 98 type:
C:\Windows\System\REGSVR32 /U VBE6.DLL
In Windows NT 4.0, Windows 2000, or Windows XP, type:
C:\Winnt\System32\REGSVR32 /U VBE6.DLL
6. In the MS-DOS prompt window, rename Vbe6.dll to Vbe6.old by typing the following and then pressing Enter:
rename vbe6.dll vbe6.old
7. Close the MS-DOS prompt window.
8. Place the MS Office CD in the CD ROM Drive
9. Start Microsoft Word
10. On the menu bar click on Tools, Macro, and Macros. The Windows Installer detects that the Vbe6.dll file is missing on the system, installs the file from the Office CD, and registers it again.

6. Add a reference from the FM20.DLL file to the FORMS 2.0 OBJECT LIBRARY.

How to Add a Reference from the FM20.dll file to the Forms 2.0 Object Library

1. Click Start, Search.
2. Select All files and folders.
3. In the field 'All or part of the file name' type FM20.DLL and click Search.
4. If the file is found, go to step 18. If the file is not found, continue to the next step.
5. Click Start, Control Panel, then double-click Add or Remove Programs.
6. In the list of installed programs, click Microsoft Office 2000, then Change.
7. In the Setup dialog box, click Repair Office, then Next.
8. Follow the instructions on the screen to complete the repair process.
9. Test to determine if the issue is resolved. If the issue is resolved, skip the remaining steps. If the issue is not resolved, continue to the next step.
10. Click Start, Run, type msconfig, and click OK.
11. On the General tab, click Expand File.
12. Click Browse File next to File to restore.
13. Browse to c:\windows\system and select Fm20.dll and click Open
14. In the Restore From box type :\system\fm20.dll. For example d:\system\fm20.dll
15. In the Save file in box type in c:\windows\system or if Windows NT or 2000 c:\winnt\system. If Office is installed on another drive change the drive letter to the correct one.
16. Click Expand.
17. Click OK to quit the System Configuration Utility dialog box. Windows will prompt you to reboot your computer. Close any open programs and reboot the computer.
18. Open Word 2000. On the menu bar click Tools, Macro, then click Visual Basic Editor.
19. On the menu bar click Tools, References.
20. Click Browse, locate the Fm20.dll file in the System or System32 folder.
21. Right-click the Fm20.dll file, then left-click Open.
22. In the list of references, select the Microsoft Forms 2.0 Object Library check box, then click OK.
23. On the File menu, click Close and Return to Microsoft Word.
24. Test the issue to confirm that it is resolved.


If none of these suggestions correct the issue, please reach out to Support directly at 866-722-2567 so we can assist further. 


Phil Carter / OrthoTrac Escalations


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