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Canine II

We have patients on the schedule today, due to the server being down are the patients going to be marked as no shows? 

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Re: No Show

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Good day Melissa ( @MelissaM2020 ),

Patients who are not checked out successfully for a given day will be marked as No Shows when the No Show report is run for that date.  In this case, when service is restored I would recommend *not* running the No Show report for today so that the patients will not be marked as no-shows. 

Regards,

Phil Carter / OrthoTrac Escalations

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Re: No Show

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Good day Melissa ( @MelissaM2020 ),

Patients who are not checked out successfully for a given day will be marked as No Shows when the No Show report is run for that date.  In this case, when service is restored I would recommend *not* running the No Show report for today so that the patients will not be marked as no-shows. 

Regards,

Phil Carter / OrthoTrac Escalations

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Canine II

Re: No Show

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So should we still walk the patient out this morning that had an appointment yesterday and then run the no show report?

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Good day Melissa ( @MelissaM2020 ),

There is no way in OrthoTrac to retroactively check out a patient from a previous day.  Patients who are left on the schedule at the end of the day are flagged as a no-show when the No Show report is run so I would recommend not running the No Show report for yesterday at all.   

Checking the patient out today for a previous day's appointment will create a walk-in for today and will not change yesterday's no-show status.  The best way to handle this situation is to post a comment in patient tracking indicating that the patient was in for their appointment, then (if the No Show report has already been run and the patient was already marked as a No Show) delete the no-show line in Patient Tracking.  The no-show will still show in the patient's schedule history.  

  1. From the main menu of OrthoTrac, click Functions > Patient Chart > Patient Tracking.
  2. Select the patient from the OrthoTrac Software Patient Look-up window.
  3. Click OK.
  4. Click the Comment button (Enter Comment link on versions 12+).
  5. Type a comment that indicates that the appointment was completed but shows as a no-show.
prcarter_1-1602077543268.png

 

  1. Click OK to save the comment.
  2. If the No-Show line is visible, continue to the next step. If you do not see a No-Show line, click the Display Options link at the top and verify the option for No Show Appointments is checked.
  3. Click the line that indicates that the patient was a no-show.
NOTE:  On version 12+ you will first need to click the Edit Entries link at the top, then click on the line to select it.
  1. Click Remove.  
NOTE: On version 12+ you will need to click the red X at the right edge of the line.
  1. Click Yes to remove the line.
NOTE:  On version 12+ you will need to click the Done link at the top after removing the line).
  1. Close the Patient Tracking window.
  2. Close the patient chart.

 

Regards,

Phil Carter / OrthoTrac Escalations