No response

[jodefoe]

Phone calls, voice mails, emails...no one responds. Horrible customer service!

[paul_snyder]

Good Day @jodefoe.  Our sincere apologies for any lack of communication, as this is never our intention at Carestream Dental.  Our records indicate that our implementations team attempted to schedule a configuration appointment, but the office declined it.  We had an escalation technician verify on 3/23 that configuration had been completed.  Thank you. 

[jodefoe]

The office denied a configuration appointment because a configuration appointment was not necessary. I have added countless locations over the past 5 years and I know that it is a 10 minute procedure on Carestreams end that does not require communication with the office. It would be real nice if someone, anyone at Carestream could figure that out. I will have more locations coming soon, please get your act together. 

[tshaw]

Hello @jodefoe, 
I apologize for the frustration.
Are you trying to reach support, or can you let me know what issue you are having so I can get it escalated? 

[jodefoe]

Too little...too late