Ortho Trac Application Crashing

[Dental2]

Hello, I have been having this issue for a long while. Ortho Trac just crashes when everyone is working. I already increased the ram of all the computers. I have tried to see if it was network related but it wasn't. I have tried to restart the server to see if that's the issue and it wasn't that. So I thought it was software-related and I install Ortho Trac on all local computers but it still didn't work. It keeps on crashing. I have the event report right here.

Category:

Application Crashing Events

Message:

Faulting application name: TreatmentCard.exe, version: 15.1.1.4, time stamp: 0x5e835462 Faulting module name: textinputframework.dll, version: 10.0.19041.1503, time stamp: 0x325f2edb Exception code: 0xc0000005 Fault offset: 0x000664af Faulting process id: 0x1d94 Faulting application start time: 0x01d849374b7f0c70 Faulting application path: c:\oms\TreatmentCard.exe Faulting module path: C:\WINDOWS\SYSTEM32\textinputframework.dll Report Id: 59d49ac2-4af0-4c11-968f-6ab469699fcf Faulting package full name: Faulting package-relative application ID:

[Dental2 · Accepted solution]

Hello, I'm back, I figured out the problem just in case anyone else is having the problem might as well share it. So the problem was the server. The server's network card could only go up to 100mbs which was causing the problem. I got a new network card that could go up to 1GB and it fixed the problem. Just in case I also changed out the switch but as of right everything is looking good.

[Dental2]

I forgot to add the computer specs:

ISO: Windows 10

CPU: Intel(R) Core(TM) i5-4590 CPU

RAM: 8GB

HardDrive: 500GB

Memory load caps about 31% and the CPU load caps around 3%