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Canine II

Re: Ortho trac server down

no kidding... email sent after 11:30 to let us know  being shut down at 11:30.  Typical

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Canine II

Re: Ortho trac server down

thats better than us when most of us got an email well AFTER the shutdown. more poor customer service...
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Canine III

Re: Ortho trac server down

The level of service we are receiving from Carestream these days is abysmal.  The fact they they take virtually no responsibility is appalling.  

Wew have resisted changing practice management systems but this episode has pushed us over the edge.  We have to look for an alternative.  

Something has changed at Carestream and we are not being given the full story.  A "security incident" is too much of an unknown.  

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Canine II

Re: Ortho trac server down

agree 100%! did you or anyone get any refund after the last incident?  i asked for at least a month back.. they gave me something like 25% of a month or some BS.   we should all DEMAND more this time and some disclosure on what is going on and what is being done to prevent this horrible service failure

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Canine III

Re: Ortho trac server down

I think we are being fed one excuse but something else is really going on. I think they are having capacity issues with their push to move people to the cloud and to save money they are doing upgrades during normal business hours and selling it as "a security incident"
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Community Manager
Community Manager

Re: Ortho trac server down

 

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Thank you for checking The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.  

 

A potential resolution has been identified and it’s likely that service will be restored tomorrow morning. There is a possibility that your login credentials may not work. For those who experience this issue, we will be assisting customers with resetting passwords. Please contact Support.US@csdental.com to do so. 

 

If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19. 

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Canine II

Re: Ortho trac server down

Fix the REAL problem and stop the generic posts. You notified us by email 10 mins before shutting down the server for the day!!! You are hurting users and patients with your incompetence.
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