OrthoTrac Cloud freezing when exporting or downloading

[bczerno]

For the last few weeks, when exporting anything from Imaging the whole program freezes making it necessary to exit Citrix and restart OrthoTrac Cloud. Is anyone else experiencing this issue? 

[prcarter · Accepted solution]

Good day Brandy ( @bczerno ),

As far as I know we have had no other reports of this issue.  I am sending a call to the Imaging team to have them reach out to your practice. 

Regards,

Phil Carter / OrthoTrac Escalations

[ghorsey]

Yes!  The software will constantly freeze!