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bczerno
Canine II

OrthoTrac Cloud freezing when exporting or downloading

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For the last few weeks, when exporting anything from Imaging the whole program freezes making it necessary to exit Citrix and restart OrthoTrac Cloud. Is anyone else experiencing this issue? 

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prcarter
Moderator
Moderator

Re: OrthoTrac Cloud freezing when exporting or downloading

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Good day Brandy ( @bczerno ),

As far as I know we have had no other reports of this issue.  I am sending a call to the Imaging team to have them reach out to your practice. 

Regards,

Phil Carter / OrthoTrac Escalations

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prcarter
Moderator
Moderator

Re: OrthoTrac Cloud freezing when exporting or downloading

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Good day Brandy ( @bczerno ),

As far as I know we have had no other reports of this issue.  I am sending a call to the Imaging team to have them reach out to your practice. 

Regards,

Phil Carter / OrthoTrac Escalations

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ghorsey
Premolar I

Re: OrthoTrac Cloud freezing when exporting or downloading

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Yes!  The software will constantly freeze!

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