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musichbusch
Canine III

OrthoTrac/Imaging Updated Version

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What is the most current version we can update to? We are not cloud based so I know we need to call to have the software downloaded to our server. Thx

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prcarter
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Re: OrthoTrac/Imaging Updated Version

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Good day Melissa ( @musichbusch ),

I will be sending you an email shortly on how to download the update.  Feel free to forward it on to your tech.  If you have questions about the update process, your IT tech is welcome to contact the Installs team as well. 

Regards,

Phil Carter / OrthoTrac Escalations

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prcarter
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Re: OrthoTrac/Imaging Updated Version

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Good day Melissa ( @musichbusch ),

I have added your practice to the ship list so you will now be able to download the latest version 15.1.3.27, now available for locally hosted clients.  You may call our Installs team to set up an appointment, or use the Appointments page to set one up online.  

http://www.carestreamdental.com/appointment   is the page to use if you wish to do that. 

I can also send you the directions for downloading the update via email.  The email address we have on record for your practice is m**************o@yahoo.com (masked for privacy reasons).   Let me know if that is the correct address. 

Regards,

Phil Carter / OrthoTrac Escalations

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musichbusch
Canine III

Re: OrthoTrac/Imaging Updated Version

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Thank you @prcarter 

That is the correct email. I have contacted my IT company and they will be scheduling. 

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prcarter
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Re: OrthoTrac/Imaging Updated Version

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Good day Melissa ( @musichbusch ),

I will be sending you an email shortly on how to download the update.  Feel free to forward it on to your tech.  If you have questions about the update process, your IT tech is welcome to contact the Installs team as well. 

Regards,

Phil Carter / OrthoTrac Escalations

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