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CS Dental Employee
CS Dental Employee

OrthoTrac: eClaims with dates of service in 2019 being converted into pre-authorizations

There was a Carestream system issue that flagged all eClaims containing a service date in January, 2019 as pre-authorizations instead of actual claims.  Carestream is aware of the problem and is actively working to solve it.  All affected claims will be resubmitted shortly.  

There is no action needed on your behalf.    

We apologize for any confusion and we look forward to continually serving your electronic processing needs.   

UPDATE 1/9/19:   
The issue has been corrected and all claims from 1/1 - 1/7 have been resubmitted, with the exception of real-time claims. If any real-time claims were submitted during that time, they will need to be resubmitted by the practitioners.  

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4 Replies
paularyfa
Premolar I

Re: OrthoTrac: eClaims with dates of service in 2019 being converted into pre-authorizations

Can you outline the resolution of this in greater detail?

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CS Dental Employee
CS Dental Employee

Re: OrthoTrac: eClaims with dates of service in 2019 being converted into pre-authorizations

UPDATE 1/9/18:   
The issue has been corrected and all claims from 1/1 - 1/7 have been resubmitted, with the exception of real-time claims. If any real-time claims were submitted during that time, they will need to be resubmitted by the practitioners.  

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paularyfa
Premolar I

Re: OrthoTrac: eClaims with dates of service in 2019 being converted into pre-authorizations

Can you talk me through this? 

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CS Dental Employee
CS Dental Employee

Re: OrthoTrac: eClaims with dates of service in 2019 being converted into pre-authorizations

Hello,

Carestream has already resubmitted all batched claims so there is no action required on your behalf.  If you submitted any "real-time" claims between 1/1 - 1/7, those will need to be resubmitted from your end.  

Regards, 
Paul 

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