Orthotrac Cloud down again?

[nalinortho]

Can't login to Orthotrac cloud again this morning from any workstation, says check your network connection.  Internet access working on all workstations, but retarted modem/firewall/router just in case, still no connection.  Over an hour wait on hold, but I need to have this working now!  Please contact my office ASAP, 360-428-4979.  We can't have another lost day!!!

[JeffJang]

We can not connect to orthotrac internet is working fine.  Restarted computers twice.  Please call us A.S.A. P when we can log on 415-564-1552 Dr. Jeffrey Jang Orthodontist.  

[drpayne]

Jeff,  I think you need to start looking into a new software database company, I know I am!

Brian Payne

[tshaw]

We understand your frustrations and appreciate your patience as we work through this. Our technical team is working as fast as possible to get you back up and running. We know that doesn’t make up for the downtime this issue has caused but are working hard to restore your access. Please continue to check the Home page of The Exchange for updates. 

[paularyfa]

Started off my morning unable to bring a workstation online.  Now we are all completely out.  Escalations is on now trying to fix it.  We've been living up to our end of the contract with the monthly payments.  Carestream has not. 

[purvisortho]

This is so inconvenient. This cannot continue to happen!

[Murphbrau]

A tech called our office and hung up before we could get started.

720-876-2000

A lot of us clients would like a fully disclosed explanation of what is the root cause of these numerous recent outages and if it going to continue.  This is really effecting productivity and revenue.

[jdorminey]

Is the outage over the whole continental US again?  Our office has been going through this weekly.  Our office number is 916-686-6900.

[tshaw]

Please note the below update on the Home page of The Exchange. We will update that area of The Exchange as new information arises. 

The Hosted Operations team has identified an issue at the data center that is affecting the experience of some of our customers. Please understand we're working as quickly as possible to have this resolved. Thank you for your patience; you can continue to check the Exchange for updates.

[katiejane62]

Could we ask that the updates be date and time stamped please?  I don't sign on unless we are experiencing a problem so I am not always sure if the update is a current issue.  Thank you 

[drpayne]

It is more than just a few!!!  Please don't lie to us again.  This is affecting a lot of customers.  Get it fixed NOW!!!!

[DrDougOrtho1]

we need to all demand refunds for mulitple months and the loss in production.  This company doesn't earn what we pay them

[paularyfa]

Agreed.  I asked about refunds. Was told it is in discussion.  We are ready to join anyone with a class action.  This is unacceptable. 

[ghorsey]

Agreed!  Carestream needs to compensate users for these unacceptable outages and not living up to the contract they created. Anyone on Carestream want to step up and answer us for once, I'll wait........................................................

[DrDougOrtho1]

i asked for this refund about a month ago... they said they will get back to me... never did... so now i want more than i asked for last time

[tshaw]

Hello @nalinortho- 

We apologize for the inconvenience. I have relayed your information to the team and someone will be contacting you as soon as possible. 

[ghorsey]

Lies!  We have contact support and nobody is helping us get back on the cloud.  Stop with your pathetic "company line" and work on fixing the real problem. 

[DrDougOrtho1]

you shoud NOT have to relay anything. You at CS should be reaching out as soon as their an issue. I want a call asap to give us REAL transparent info. 516-466-0146

[decke]

Can you please give us an update on when you expect Orthotrac to be back up? Even our patients are saying "again!" when we tell them our program is down again.

[DrDougOrtho1]

you want transparency and honestly from CS? Good luck... we are all getting ripped off and victims of crappy customer service and an unreliable cloud platform unfortunately.

[DrDougOrtho1]

this is **bleep**in ridiculous!  this is the most unreliable cloud software in the industry!   Get you company figured out or refund all your customers and until you earn our trust and fees we pay!