Hello,
I was wondering if anyone else has any experience with PCI Compliance questionnaires after switching to eServices for all credit card processing? I am having a VERY tough time trying to figure out how to make sure our office is compliant, and how to complete this questionnaire!
Thank you.
Hello @aporcaro!
Could you let me know what Carestream Dental product/software you use so I can get your message moved to the appropriate board? It looks like this one got posted under our Welcome To Our Community area.
Yes, sorry about that- we use Orthotrac in our office.
No worries! Thank you for the info, I'll get it moved over to the OrthoTrac area (you can find it from the menu at the top under Practice Management.
Good morning Angie! I will be happy to try to assist you. Phil was mistaken a little as we have not had a separate eServices team in over 3 years now, however, I will be happy to try to help you with this. I have not seen one of these PCI questionnaires in probably 6-7 years, but If you could email a copy of it I can look through it and then we can go through it together. If I recall correctly, some questions are more technical in nature about the software, but a good deal of questions also are related to how you and your staff handle certain situations (called in or mailed in credit card payments etc).
My email address is matt.czarick@csdental.com
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
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