PCI Compliance

[aporcaro]

Hello, 

I was wondering if anyone else has any experience with PCI Compliance questionnaires after switching to eServices for all credit card processing? I am having a VERY tough time trying to figure out how to make sure our office is compliant, and how to complete this questionnaire! 

Thank you.

[tshaw]

Hello @aporcaro!

Could you let me know what Carestream Dental product/software you use so I can get your message moved to the appropriate board? It looks like this one got posted under our Welcome To Our Community area. 

[aporcaro]

Yes, sorry about that- we use Orthotrac in our office.

[tshaw]

No worries! Thank you for the info, I'll get it moved over to the OrthoTrac area (you can find it from the menu at the top under Practice Management. 

[prcarter]

Good day Angie ( @aporcaro ),

I am tagging Matt Czarick ( @mczar )  from the E-Services team to see if he can offer any additional insight for you. 

Regards,

Phil Carter / OrthoTrac Escalations

[mczar]

Good morning Angie! I will be happy to try to assist you. Phil was mistaken a little as we have not had a separate eServices team in over 3 years now, however, I will be happy to try to help you with this. I have not seen one of these PCI questionnaires in probably 6-7 years, but If you could email a copy of it I can look through it and then we can go through it together. If I recall correctly, some questions are more technical in nature about the software, but a good deal of questions also are related to how you and your staff handle certain situations (called in or mailed in credit card payments etc).  

My email address is matt.czarick@csdental.com