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CS Dental Employee
CS Dental Employee

Real-Time Eligibility Outage 12/2/2020

Real-Time Eligibility Outage 12/2/2020

Real-time eligibility is presently offline.  We are working with the vendor to restore service.  In the interim, contact insurance companies directly for eligibility requests.  We apologize for the inconvenience. 

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5 Replies
Canine III

Re: Real-Time Eligibility Outage 12/2/2020

When will the Cloud be back up for all these offices losing money and patients??????

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CS Dental Employee
CS Dental Employee

Re: Real-Time Eligibility Outage 12/2/2020

Our cloud operations team is working as quickly as possible to return service to normal operations ASAP.  We appreciate your patience as we work through this challenge.  

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Premolar III

Re: Real-Time Eligibility Outage 12/2/2020

can we have a time frame

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Canine III

Re: Real-Time Eligibility Outage 12/2/2020

WHY IS IT A CONSTANT ISSUE TO BEGIN WITH?? You still won’t answer the REAL question Paul!! Come back when you have sometime to really tell all these offices losing thousands of dollars today.
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CS Dental Employee
CS Dental Employee

Re: Real-Time Eligibility Outage 12/2/2020

Our cloud operations team does not have an ETA on service restoration at this time.  They are continuing to work diligently on the issue to restore service as quickly as possible.  Once again, we thank you for your continued patience. 

 

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