Real-Time Eligibility Outage 12/2/2020
Real-time eligibility is presently offline. We are working with the vendor to restore service. In the interim, contact insurance companies directly for eligibility requests. We apologize for the inconvenience.
Our cloud operations team is working as quickly as possible to return service to normal operations ASAP. We appreciate your patience as we work through this challenge.
Our cloud operations team does not have an ETA on service restoration at this time. They are continuing to work diligently on the issue to restore service as quickly as possible. Once again, we thank you for your continued patience.