I am very frustrated that we have been waiting for a new version on Orthotrac to come out for several weeks in order to be able to put a schedule into our system......we are now 2 months late getting our schedules in for July & August.........I have called support several times and keep getting told it should be done in by the end of the month.......this was told to me in January and now in February.....unacceptable!
Solved! Go to Solution.
Good day Tracey ( @braces1 ),
I see our Product Line Manager Uriyah Robinson has already responded in the other thread where you posted about it. Here is a link to that thread:
In case you did not see it in that thread, though, I am posting his response below:
"We are in the final stages of finishing up V14.3. In order to ensure we provide a quality release of 14.3 to customers, we are proactively ironing out a few lingering bugs to provide a much improved experience to using OrthoTrac. We plan to be complete as early as 3rd week of February."
I am not sure what practice you are with. However, I will note that for any offices that have been affected by the schedule delay, I have offered to add schedule days for a month or more for them as a courtesy, and would like to extend that same courtesy to you as well. If you would like to take advantage of that, please contact me directly at firstname.lastname@example.org with the following:
-- A list of the dates you would like added
-- For each date, the schedule location, schedule standard, and schedule doctor you would like used for that day
-- Your practice name or phone number
-- If you are not a Cloud client, a good time for me to contact you and get a session to your server so I can make the necessary additions.
Phil Carter / OrthoTrac Escalations