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Canine III

Slow system or not responding delays

Yesterday and today we are experiencing slow response time or (not responding) delays when moving thru screens.  Anyone else having this problem?  Any suggestions? Thanks 

12 Replies
Canine II

Re: Slow system or not responding delays

Yes, our entire team is having this occur in Orthotrac. Seems like it happens every day. Each time we try to pull up any screen it does not respond. 

Community Manager
Community Manager

Re: Slow system or not responding delays

KatieJane62 - 

We are investigating and will resolve/address. Thank you for letting us know about the experience you are seeing.

Community Manager
Community Manager

Re: Slow system or not responding delays

513LRamey -

We are investigating and will resolve/address. Thank you for letting us know about the experience you are seeing.

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Canine III

Re: Slow system or not responding delays

Carestream has a MAJOR issue with communication.  

There is no reason that an office should have to go into a "blog" to get updates.  Carestream should be email blasting information anytime there is a degradation in service.  

This is becoming all too frequent with Carestream / SoftDent. 

Canine III

Re: Slow system or not responding delays

Same issue.........we are so OVER this happening!  I feel like it is something every week!

Canine III

Re: Slow system or not responding delays

SAME!!!!

 

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Canine III

Re: Slow system or not responding delays

This is an issue I feel like is weekly!  We are just over this why does this happen so often?

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Canine II

Re: Slow system or not responding delays

I completely agree. It feels more like daily for us. When the doctors discuss changing software it is really hard to discourage them when daily operations are slowed down immensely. 

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Canine II

Re: Slow system or not responding delays

YES!!!   I have very slow response and screens are locking up constantly.  I have a call into the cl0ud team - ESCALATION as of yesterday. Mon 10/12/20.    I have not heard back from anyone and have NO RESOLUTION.  The constant  cloud issues are becoming very frustrating and affecting my office severely.